eBay Global Shipping Program Problems - Avoid Like the Plague!
After picking up a friend's car with wrecked engine I've been selling lots of car parts on eBay. All has generally gone well and I've more than covered the cost of the car but the biggest problem and hassle has been eBay Global Shipping programme.
When selling on eBay I tend to only sell to the UK, it's much simpler and avoids the hassle of international postage. However when selling car parts I often used the eBay mobile app to list items as it meant I could take photos and instantly list them without needing to upload to my computer.
The big, big problem with the eBay mobile app is that it turns on the Global Shipping option by default. What a disaster! I've only had 2 items selling via GSP but both of them have been a nightmare!
One item was bought by someone in Italy. All shipped fine and delivered ok but when the buyer tried the part they found it wasn't suitable for a left hand drive car. In the circumstances I decided to refund the item cost to keep them happy. Problem is that the cost of shipping internationally isn't see by the seller and is sent to eBay directly. So I refund the item but the buyer appears to be out of pocket from the shipping paid to eBay and blaming me for it!
The second item was sent to a buyer in France. All shows as being received at the Global Shipping programme hub at Lichfield and sent on to the buyer. Three weeks later I get an email from eBay that the buyer has opened a dispute because the item hasn't be delivered. I've fulfilled my side of the transaction, posted and had proof of delivery in the UK but thanks to GSP I've now got a dispute on my account and the money is being blocked from my Paypal account.
Another 2 weeks pass and the package is finally delivered to the buyer but they've now left poor feedback (the first ever poor feedback in 15 years of eBay sales) and I've still got the money locked out in my Paypal account.
All in all, the eBay Global Shipping programme is a complete disaster from my perspective and I'd strongly recommend anyone considering using it to be very careful and I'd certainly recommend avoiding.
Make sure you turn off the Global Shipping programme option when you list via the mobile app!
When selling on eBay I tend to only sell to the UK, it's much simpler and avoids the hassle of international postage. However when selling car parts I often used the eBay mobile app to list items as it meant I could take photos and instantly list them without needing to upload to my computer.
The big, big problem with the eBay mobile app is that it turns on the Global Shipping option by default. What a disaster! I've only had 2 items selling via GSP but both of them have been a nightmare!
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| eBay Global Shipping Program Problems |
One item was bought by someone in Italy. All shipped fine and delivered ok but when the buyer tried the part they found it wasn't suitable for a left hand drive car. In the circumstances I decided to refund the item cost to keep them happy. Problem is that the cost of shipping internationally isn't see by the seller and is sent to eBay directly. So I refund the item but the buyer appears to be out of pocket from the shipping paid to eBay and blaming me for it!
The second item was sent to a buyer in France. All shows as being received at the Global Shipping programme hub at Lichfield and sent on to the buyer. Three weeks later I get an email from eBay that the buyer has opened a dispute because the item hasn't be delivered. I've fulfilled my side of the transaction, posted and had proof of delivery in the UK but thanks to GSP I've now got a dispute on my account and the money is being blocked from my Paypal account.
Another 2 weeks pass and the package is finally delivered to the buyer but they've now left poor feedback (the first ever poor feedback in 15 years of eBay sales) and I've still got the money locked out in my Paypal account.
All in all, the eBay Global Shipping programme is a complete disaster from my perspective and I'd strongly recommend anyone considering using it to be very careful and I'd certainly recommend avoiding.
Make sure you turn off the Global Shipping programme option when you list via the mobile app!
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